{"id":5674,"date":"2025-03-10T13:37:59","date_gmt":"2025-03-10T12:37:59","guid":{"rendered":"https:\/\/www.kosit.sk\/esg\/"},"modified":"2026-10-01T12:25:17","modified_gmt":"2026-10-01T10:25:17","slug":"esg","status":"publish","type":"page","link":"https:\/\/www.kosit.sk\/en\/esg\/","title":{"rendered":"ESG"},"content":{"rendered":"
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Customer satisfaction survey<\/h2>\n<\/div>\n<\/div><\/div><\/div>
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KOSIT has been cooperating with DATAMAR<\/a> in conducting satisfaction surveys regularly since 2017. At the end of 2024, three satisfaction surveys were conducted among customers from the municipal segment (mayors), the business segment and households in the city of Ko\u0161ice.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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98 %<\/h1>\n

In the municipal customer segment, we achieved an overall service satisfaction rate of 98%.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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87<\/h1>\n

In the industrial customer segment, the Customer Satisfaction Index (CSI) reached 87.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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71 points<\/h1>\n

In the case of the household, overall satisfaction scores a positive 71 points.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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The indicators monitored are well above average in all segments.<\/h4>\n<\/div>\n<\/div><\/div><\/div>
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Documents<\/h3>\n<\/div>\n<\/div><\/div><\/div>
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Certificate - Industrial Sector<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Certificate - Industrial Sector<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Certificate - Industrial Sector<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Code of Ethics \/ Code of Conduct<\/h3>\n

The document is a set of rules, principles and expectations - it serves as a guide to help us align our day-to-day actions with our core commitments and core values. It states how we should treat each other and conduct our business. It defines the basic requirements that all employees and contractors must adhere to.<\/p>\n

View the document<\/span><\/a><\/p>\n<\/div>\n<\/div><\/div><\/div>

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Customer satisfaction survey KOSIT has been cooperating with DATAMAR in conducting satisfaction surveys regularly since 2017. At the end of 2024, three satisfaction surveys were conducted among customers from the municipal segment (mayors), the business segment and households in the city of Ko\u0161ice.<\/p>\n","protected":false},"author":8,"featured_media":5480,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5674","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nESG - KOSIT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kosit.sk\/en\/esg\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ESG - KOSIT\" \/>\n<meta property=\"og:description\" content=\"Customer satisfaction survey KOSIT has been cooperating with DATAMAR in conducting satisfaction surveys regularly since 2017. 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